We are thrilled to be running our first event with the great team at Monzo. Want to dive deeper into the world of Fintech? Join us in London on July 5th for an evening of tech talks, the chance to network with the community with refreshments provided. You’ll hear from Fintech industry experts of the areas of Business Banking, Payments, and Operations with the chance to ask questions live.
Lightning Talk 1: Experimenting with Customer Support Operations, Izak Nel, Senior Data Scientist
Abstract: Running experiments is no walk in the park, especially when navigating the complexities of customer operations. In this talk, we look at issues with product experiments in customer support and explore approaches we take to overcome them.
Lightning Talk 2: A Start-up in a Scale-up: An Insight into Business Banking at Monzo, Issy Matthews, Senior Data Science Manager
Abstract: Startups and small businesses are the backbone of the UK economy and are at the heart of the nation’s innovation and growth. We’re lucky enough to see this in action every day with our customers, working with them to create a business bank account and industry-first features that support them wherever they are on their business journey. Join us to hear how data science and experimentation have supported this product growth.
Lightning Talk 3: Right tool, right job: using data science to solve payment problems, Doug Sampson, Data Science Lead
Abstract: Payments at Monzo covers both the technologies that facilitate payments and other money exchange as well as the commercial partnerships that make them possible. In this talk we will discuss how data science techniques are used to help identify revenue opportunities, manage risk and ensure smooth operation.
Followed by a panel discussion with Issy Matthews, Doug Sampson, Izak Nel and Don Van Der Drift